Operator
DIFC Registered No.
Commercial License
Licensed Activities
Registered Office
Governing Law
Jurisdiction
Version
Effective Date
Terms and conditions
SupplySustain Innovation Ltd
A private company incorporated in the Dubai International Financial Centre · Registered No. 7471 · DIFC Commercial Licence CL7471
admin_panel_settingsTerms and Conditions:Trading as “SupplySustain”
SupplySustain Innovation Ltd (Trading as “supplysustain”)
7471
CL7471 (DIFC)
Portal; Software House
Unit IH-00-01-01-OF-01, Level 1, Innovation One, Dubai International Financial Centre, Dubai, United Arab Emirates
Laws of the Dubai International Financial Centre (DIFC)
Courts of the Dubai International Financial Centre (DIFC Courts)
1.2
1 June 2026
IMPORTANT — READ CAREFULLY.
These Terms and Conditions form a legally binding agreement between you and SupplySustain Innovation Ltd. By creating an account, ticking the acceptance box on sign-up, or otherwise using the SupplySustain network, you confirm that you have read, understood, and accepted these Terms in full.
SupplySustain is a software platform (Portal) only.We are NOT a financial services provider, NOT a payment service provider, NOT a broker, NOT an agent, NOT a party to any transaction between Users, and we do NOT guarantee, underwrite, finance, escrow, settle, or otherwise assume any responsibility for any commercial, contractual, or payment obligation between Users.
1. Introduction and Acceptance
1.1 The Operator.
These Terms and Conditions (the “Terms”) govern access to and use of the website, web application, mobile applications, APIs, and related services (collectively, the “Platform” or the “Network”) operated by SupplySustain Innovation Ltd, a private company incorporated in the Dubai International Financial Centre (DIFC) with registered number 7471 and holding DIFC Commercial Licence CL7471 (“SupplySustain”, the “Company”, “we”, “us”, or “our”).
1.2 Acceptance by Click-Wrap.
During account creation you are required to tick a check-box confirming that you have read, understood, and agree to be bound by these Terms. By ticking that check-box, by clicking any button signifying acceptance, or by otherwise accessing or using the Platform, you (the “User”, “you”, or “your”) enter into a legally binding agreement with SupplySustain on these Terms. This electronic acceptance constitutes an electronic signature for the purposes of the DIFC Electronic Transactions Law, DIFC Law No. 2 of 2017, and is treated by you and us as equivalent to a written signature.
1.3 Authority to Bind.
You represent and warrant that you are acting on your own behalf or on behalf of a legal entity that you are duly authorised to bind, that you are at least eighteen (18) years of age, and that you have the full legal capacity to enter into these Terms. If you do not accept these Terms in full, you must not access or use the Platform. <br /> 1.4 B2B Only. The Platform is intended exclusively for business-to-business (B2B) use by professional Users acting in the course of their trade, business, or profession. The Platform is not directed at consumers, and consumer-protection rules applicable to retail consumers do not form part of this agreement.
1.4 Entire Agreement on Acceptance.
These Terms, together with any document expressly incorporated by reference (including, where applicable, plan-specific terms, the Privacy Notice when published, and any policies referenced on the Platform), constitute the entire agreement between you and SupplySustain and supersede any prior understandings or communications.
2. Definitions
In these Terms, unless the context otherwise requires:
- “Account”
- means a registered User account on the Platform.
- “AVL”
- means an Approved Vendor List maintained by a Contractor.
- “Contractor”
- means a User registered to source goods or services through the Platform.
- “Content”
- means any data, text, files, documents, images, drawings, specifications, Requests for Quotation, quotations, ratings, comments, or other materials submitted to, transmitted through, or made available on the Platform by you or another User.
- “DIFC”
- means the Dubai International Financial Centre.
- “DIFC Courts”
- means the courts of the Dubai International Financial Centre.
- “Network RFQ”
- means a Request for Quotation broadcast to suppliers within the SupplySustain Network according to category and capability matching logic.
- “Exclusive RFQ”
- means a Request for Quotation directed only to suppliers on a Contractor’s Approved Vendor List.
- “Platform”
- or “Network” means the SupplySustain website, web application, mobile applications, APIs, and related services.
- “RFQ”
- means a Request for Quotation created on the Platform.
- “Service Partner”
- means a User registered to provide logistics or inspection services through the Platform.
- “Subscription Fee”
- means a periodic fee payable for access to certain Platform features.
- “Success Fee”
- means a transaction-based access fee charged on certain Users in respect of business introduced through the Platform.
- “Supplier”
- means a User registered to supply goods through the Platform.
- “User”
- means any person or legal entity that accesses or uses the Platform.
- “User Transaction”
- means any commercial dealing, communication, negotiation, contract, order, delivery, performance, or dispute between Users.
3. Nature of the Platform
3.1 Software platform (Portal) only
During account creation you are required to tick a check-box confirming that you have read, understood, and agree to be bound by these Terms. By ticking that check-box, by clicking any button signifying acceptance, or by otherwise accessing or using the Platform, you (the “User”, “you”, or “your”) enter into a legally binding agreement with SupplySustain on these Terms. This electronic acceptance constitutes an electronic signature for the purposes of the DIFC Electronic Transactions Law, DIFC Law No. 2 of 2017, and is treated by you and us as equivalent to a written signature.
3.2 We are NOT a financial services provider
Express Statement.
SupplySustain Innovation Ltd is NOT a financial institution, NOT a bank, NOT a payment service provider, NOT a money transmitter, NOT an escrow agent, NOT a lender, NOT a credit provider, NOT a guarantor, NOT an insurer, NOT a broker, NOT a dealer, NOT an investment adviser, and is NOT authorised or regulated by the Dubai Financial Services Authority (DFSA) or by any other financial-services regulator.
SupplySustain does NOT and will NOT: (i) hold, receive, transmit, settle, clear, escrow, or process funds on behalf of Users; (ii) issue invoices on behalf of Users; (iii) guarantee, underwrite, or finance any obligation of any User; (iv) extend credit or provide credit terms to any User; (v) provide any service that constitutes a “Financial Service” under the DFSA Rulebook or any applicable financial-services legislation.
Any funds, prices, amounts, savings, or commercial terms displayed, referenced, or exchanged on the Platform relate exclusively to the commercial dealings between Users themselves and are matters between those Users alone. SupplySustain is not a party to those dealings and has no involvement in the movement or settlement of any funds.
3.3 Intermediary role only — no party to User Transactions
SupplySustain acts solely as an intermediary providing the technical means by which Users can find and communicate with each other. SupplySustain is NOT a buyer, seller, supplier, sub-contractor, contractor, agent, broker, partner, joint-venturer, or representative of any User, and is NOT a party to any User Transaction, contract, purchase order, quotation, work order, sub-contract, or any other agreement entered into between Users. Any contract formed between Users as a result of using the Platform is formed exclusively between those Users and on terms agreed exclusively between them.
3.4 No verification or endorsement
While SupplySustain may apply basic registration checks and may display labels or badges in respect of certain Users, SupplySustain does NOT verify, validate, endorse, recommend, or guarantee the identity, legal status, solvency, capacity, qualifications, licences, registrations, insurances, ownership, products, services, quality, performance, conduct, statements, prices, availability, delivery, compliance, or trustworthiness of any User. Any badge, label, score, rating, index, or ranking displayed on the Platform is informational only, is based on Platform activity and self-declared information, and does not constitute a recommendation, warranty, certification, or assurance of any kind.
4. Eligibility and Account Registration
4.1 Eligible Users.
You may register only if you are a legal entity (or a person acting on behalf of a legal entity) engaged in business activities relevant to the construction sector, are at least eighteen (18) years of age, have full legal capacity, and are not subject to any sanctions, prohibitions, or restrictions that would make your use of the Platform unlawful.
4.2 Accurate Information.
You must provide complete, accurate, current, and truthful information during registration and at all times while your Account is active. You must promptly update your Account information to keep it accurate. You are solely responsible for the accuracy of all information you submit, including (without limitation) company details, trade licence details, addresses, contact information, capability descriptions, certifications, AVL entries, RFQ content, and quotations.
4.3 Click-Wrap Acceptance Required.
You will not be able to complete registration without ticking the dedicated acceptance check-box for these Terms. The check-box is presented as a separate, deliberate action, is not pre-ticked, and is presented above the “Create Account” (or equivalent) button. By ticking it you confirm acceptance of these Terms.
4.4 Account Security.
You are responsible for keeping your Account credentials confidential and for all activity that occurs under your Account, whether or not authorised by you. You must notify us immediately at the contact address in clause 20 if you become aware or suspect any unauthorised use of your Account.
4.5 One Account; No Sharing.
Unless we expressly permit otherwise in writing, each entity may operate only one Account. You may not share, sell, lease, transfer, or assign your Account or any access credentials to any third party.
4.6 Right to Refuse or Suspend.
We may, at our sole discretion and without giving reasons, refuse to register any applicant, refuse to publish any Content, suspend any Account, decline any feature, or restrict access to any part of the Platform.
5. The Services We Provide
Subject to these Terms, SupplySustain provides Users with access to software functionality that may include:
Profile and Network features:creating and maintaining a company profile, building business presence, and discovering other Users.
RFQ Management:creating, broadcasting, receiving, reviewing, and managing Network RFQs and Exclusive RFQs, including bills of quantities, line items, deadlines, and award decisions.
Vendor Application Management:creating and maintaining Approved Vendor Lists, processing vendor applications, and recording approval status.
Quotation Workflow:submitting, reviewing, comparing, and managing quotations.
Insights and Reporting:data analytics, benchmarks, and reporting features derived from anonymised and aggregated Platform activity.
Service Partner directory:discovery of registered logistics and inspection Service Partners.
The features available to you depend on your User type (Contractor, Supplier, Service Partner) and your subscription plan, where applicable. We may add, modify, suspend, or discontinue any feature at any time without liability to you.
6. User Obligations and Conduct
6.1 Lawful use
You agree, at all times, to use the Platform only for lawful purposes, in good faith, and in compliance with all applicable laws, regulations, licensing requirements, and professional standards.
6.2 Prohibited conduct
You must not, and must not permit any other person to:
Submit any Content that is false, misleading, defamatory, fraudulent, infringing, obscene, threatening, harassing, or unlawful;
Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
Submit any RFQ, quotation, vendor application, or other Content other than in genuine commercial good faith;
Use the Platform to launder money, finance illegal activity, evade sanctions, or breach any anti-bribery, anti-corruption, anti-money-laundering, or sanctions legislation;
Circumvent the Platform to deprive SupplySustain of any Subscription Fee or Success Fee that would otherwise be payable;
Copy, scrape, harvest, mirror, reverse-engineer, decompile, disassemble, or otherwise extract any part of the Platform or its underlying data, except as expressly permitted in writing by SupplySustain;
Introduce any virus, malware, worm, trojan, or other harmful code; perform any denial-of-service or load-testing activity; or attempt to gain unauthorised access to any system or Account;
Use the Platform to send unsolicited marketing communications to other Users in breach of applicable laws;
Resell, sub-license, distribute, or commercially exploit the Platform or any data obtained from it without our prior written consent.
6.3 User responsibility for own conduct and obligations
You acknowledge and agree that you are solely and exclusively responsible for: (i) the truthfulness, accuracy, completeness, and lawfulness of all Content you submit; (ii) the performance of, and any liability arising from, any User Transaction to which you are a party (including, without limitation, payment, delivery, quality, fitness, compliance, timing, defects, warranties, IP rights, taxes, customs, duties, and any consequential losses); (iii) the conduct of any of your employees, agents, sub-contractors, or representatives using the Platform on your behalf; and (iv) ensuring that your use of the Platform complies with all licences, permits, registrations, and regulatory approvals applicable to your business.
7. Content and Intellectual Property
7.1 Your Content remains yours.
As between you and SupplySustain, you retain all rights, title, and interest in and to the Content you submit to the Platform, subject only to the licence granted under clause 7.2.
7.2 Licence to SupplySustain.
By submitting Content to the Platform, you grant SupplySustain a worldwide, non-exclusive, royalty-free, sub-licensable licence to host, store, reproduce, transmit, display, distribute, adapt, and otherwise use the Content for the purposes of (i) operating, providing, improving, and developing the Platform and our services; (ii) routing, matching, and displaying the Content to the Users for whom it is intended; (iii) producing anonymised and aggregated insights, benchmarks, and reports as described in clause 9; (iv) enforcement, compliance, and legal purposes; and (v) any other purpose reasonably ancillary to the foregoing.
7.3 Content warranties.
You warrant that (i) you own or have all necessary rights, licences, and permissions to submit each item of Content and to grant the licence in clause 7.2; (ii) the Content does not infringe the intellectual property rights, privacy rights, or other rights of any third party; (iii) the Content is accurate and not misleading; and (iv) the publication and use of the Content as contemplated by these Terms does not breach any law or contract by which you are bound.
7.4 SupplySustain’s intellectual property.
All intellectual property rights in and to the Platform — including all software, source code, object code, designs, interfaces, layouts, look-and-feel, trademarks, service marks, logos, names (including “SupplySustain” and any related marks), text, images, databases, structure, organisation, methodologies, algorithms, and documentation — are and remain the exclusive property of SupplySustain or its licensors. You acquire no right, title, or interest in or to any of the foregoing other than the limited, revocable, non-exclusive, non-transferable right to access and use the Platform in accordance with these Terms.
7.5 Feedback.
If you provide feedback, suggestions, or ideas regarding the Platform, you grant SupplySustain a perpetual, irrevocable, worldwide, royalty-free, fully paid-up licence to use, modify, and exploit such feedback without any obligation or compensation to you.
8. Fees, Plans, and Charges
8.1 Access to the Platform.
Access to the Platform may be free, subject to a Subscription Fee, or subject to a Success Fee, depending on your User type and selected plan. The applicable pricing, scope, and inclusions are presented to you on the relevant pricing page or order screen at the time you select a plan.
8.2 Subscription Fees.
Subscription Fees are charged in advance for the relevant billing period and are non-refundable except where expressly stated or required by mandatory applicable law. We may change Subscription Fees from time to time on prior notice; changes will take effect from the start of your next renewal period.
8.3 Success Fees.
Where a Success Fee applies, the fee is payable to SupplySustain by the relevant User as an access fee for business introduced through the Platform, on the basis set out in the applicable plan or order. The Success Fee is a fee for use of the Platform; it is not a commission on, nor does it convert SupplySustain into a party to, any User Transaction.
8.4 Taxes.
All fees are exclusive of any value-added tax, sales tax, or similar tax, which (if any) will be added to your invoice and is payable by you.
8.5 No SupplySustain involvement in User-to-User payments.
All payments between Users in respect of User Transactions are made directly between those Users using payment arrangements they agree among themselves and outside the Platform. SupplySustain does not receive, hold, transmit, escrow, settle, or process any such User-to-User funds, and has no responsibility whatsoever in respect of them (including in respect of late payment, non-payment, partial payment, or disputed payment).
9. Data Protection and Use of Data
9.1 Compliance with DIFC Data Protection Law
SupplySustain processes personal data in accordance with the DIFC Data Protection Law, DIFC Law No. 5 of 2020 (the “DP Law”) and any regulations made under it. Where SupplySustain processes personal data submitted by you, SupplySustain acts as a controller in respect of certain processing activities (for example, operation of the Platform, account administration, security, and analytics) and may act as a processor on your behalf in respect of other processing activities (for example, where you submit personal data of your own employees or counterparties so that SupplySustain may host and transmit it through the Platform on your behalf).
9.2 Our commitment
Our commitment to you.
We take the protection of your data seriously. We will apply appropriate technical and organisational measures to keep your data secure. We will NOT sell your personal data, and we will NOT share or disclose your personal data to any other company, organisation, or person for that party’s own marketing or commercial use.
9.3 When we may share data
We may share data only in the following limited circumstances:
Between Users by design.Content you submit to the Platform with the intention that other Users see it (for example, your company profile, an RFQ broadcast to suppliers, or a quotation submitted to a Contractor) will be displayed to those intended recipients as part of the normal operation of the Platform.
Service providers.With trusted third-party service providers acting on our behalf (such as hosting, infrastructure, security, and communications providers), subject to appropriate confidentiality and data-protection obligations and only to the extent necessary to operate the Platform.
Legal and regulatory.Where required by applicable law, regulation, court order, or lawful request from a competent authority, or to establish, exercise, or defend legal claims.
Corporate transactions.In connection with any merger, acquisition, restructuring, or sale of all or part of our business, subject to confidentiality arrangements.
9.4 Aggregated and anonymised data — Benchmarks and Reports
Notice — Use of Aggregated and Anonymised Data.
SupplySustain processes data generated by your use of the Platform — including, without limitation, RFQ activity, category demand, response times, quotation patterns, supplier performance signals, pricing distributions, lead times, geographic coverage, and other Platform activity — on the basis of our legitimate interests under Article 10(f) of the DP Law (specifically, the legitimate interest of operating, improving, and developing the SupplySustain Network and producing anonymised market intelligence), for the following purposes:
(i) produce aggregated and anonymised market reports, indices, benchmarks, statistics, and analytics; (ii) build, train, and improve features, models, and tools of the Platform; (iii) generate insights to be displayed to Users (including, where applicable, to other Users in aggregated and anonymised form); (iv) publish industry studies and market commentary; and (v) share such aggregated and anonymised outputs with partners, investors, the public, or for any other lawful business purpose.
Anonymisation boundary.Once data has been aggregated and anonymised in this way, it can no longer reasonably be used to identify you, your company, or any specific User, and is no longer treated as personal data under the DP Law. Such anonymised outputs are accordingly outside the scope of the DP Law and may be used freely.
Your right to object.You have the right to object at any time to the processing described in this clause 9.4, which is carried out on the basis of our legitimate interests. To exercise this right, contact us at [email protected]. We will stop the processing of your identifiable personal data for the purposes set out above unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or that the processing is necessary for the establishment, exercise, or defence of legal claims. Aggregated and anonymised outputs already created before your objection will not be unwound.
9.5 Data subject rights
Where the DP Law applies, individuals whose personal data we process as a controller have rights including access, rectification, erasure, restriction of processing, objection to processing, data portability, withdrawal of consent (where processing is based on consent), and the right not to be subject to a decision based solely on automated processing. Requests in respect of these rights may be addressed to us in writing using the contact details in clause 20. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.
9.6 Privacy Notice
A separate Privacy Notice describing in more detail how we collect, use, store, transfer, and protect personal data will be published on the Platform. The Privacy Notice, once published, is incorporated by reference into these Terms. Where there is any conflict between these Terms and the Privacy Notice in respect of the processing of personal data, the Privacy Notice will prevail to the extent of the conflict.
9.7 Data security
We implement appropriate technical and organisational security measures to protect personal data and Content against unauthorised or unlawful processing and against accidental loss, destruction, or damage. However, no system can be guaranteed to be completely secure, and we cannot guarantee the absolute security of the Platform or any data transmitted to or from it.
10. Disclaimers — No Warranties
“AS IS” AND “AS AVAILABLE”.
To the maximum extent permitted by applicable law, the Platform and all features, content, information, materials, and services made available on or through the Platform are provided strictly on an “AS IS”, “WITH ALL FAULTS”, and “AS AVAILABLE” basis, without any representation, warranty, or condition of any kind, whether express, implied, statutory, or otherwise.
Without limiting the generality of the foregoing, SupplySustain expressly disclaims all warranties, representations, and conditions, including (without limitation) those of:
merchantability;
satisfactory quality;
fitness for any particular purpose or for use by you;
non-infringement of third-party rights;
accuracy, reliability, completeness, currency, or truthfulness of any Content, RFQ, quotation, profile, certification, badge, score, index, benchmark, recommendation, ranking, or other information appearing on the Platform;
the identity, legal status, solvency, capacity, qualifications, licences, registrations, insurances, financial standing, products, services, prices, performance, delivery, conduct, or trustworthiness of any User;
uninterrupted, timely, secure, or error-free operation of the Platform;
correction of defects;
freedom from viruses, malware, or other harmful components;
any commercial result, saving, opportunity, award, win, contract, profit, revenue, or business outcome.
Implied terms under the DIFC Implied Terms in Contracts and Unfair Terms Law, DIFC Law No. 6 of 2005, are excluded to the maximum extent permitted by that law.
11. Limitation of Liability
11.1 Limitation of Liability
No responsibility for Users or their dealings.
To the maximum extent permitted by applicable law, SupplySustain shall not be liable, and accepts no responsibility whatsoever, for any act, omission, default, conduct, statement, representation, misrepresentation, fraud, deceit, negligence, breach of contract, breach of warranty, breach of duty, infringement, non-payment, late payment, non-delivery, defective delivery, non-performance, defective performance, quality issue, dispute, regulatory non-compliance, or any other matter of, by, or between any Users.
Without limiting the generality of the foregoing, SupplySustain shall not be liable for:
any fraud, misrepresentation, or unlawful conduct committed by any User;
the truthfulness, accuracy, completeness, lawfulness, or quality of any Content submitted by any User (including profiles, certifications, RFQs, and quotations);
the price, quality, fitness for purpose, conformity, safety, defectiveness, legality, or compliance of any goods or services offered, ordered, or supplied between Users;
any failure to pay, late payment, partial payment, disputed payment, default in payment, or insolvency of any User;
any failure to deliver, late delivery, defective delivery, non-conforming delivery, damage in transit, or loss of goods;
any infringement of intellectual property rights, confidentiality obligations, or data-protection obligations by any User;
any failure by any User to hold any required licence, permit, registration, insurance, or regulatory approval;
any dispute, claim, demand, or proceeding arising between Users.
11.2 No liability for indirect or consequential loss
To the maximum extent permitted by applicable law, SupplySustain shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise, for any: (i) loss of profit; (ii) loss of revenue; (iii) loss of business, opportunity, contract, or goodwill; (iv) loss of anticipated savings; (v) loss, corruption, or unavailability of data; (vi) wasted management time; or (vii) any special, indirect, consequential, exemplary, or punitive loss or damage, in each case howsoever arising and even if foreseeable or if we have been advised of the possibility of such loss.
11.2 (continued) — Cap on direct liability
Subject to clause 11.3, the maximum aggregate liability of SupplySustain to any User in respect of all claims arising out of or in connection with these Terms or the use of the Platform, whether in contract, tort (including negligence), breach of statutory duty, misrepresentation, or otherwise, shall not exceed the lower of: (a) the total amount of fees actually paid by that User to SupplySustain in the twelve (12) months immediately preceding the event giving rise to the claim; and (b) United States Dollars One Thousand (USD 1,000).
11.3 Liability that cannot be excluded
Nothing in these Terms excludes or limits SupplySustain’s liability for: (i) fraud or fraudulent misrepresentation by SupplySustain; (ii) death or personal injury caused by SupplySustain’s negligence; or (iii) any other liability that cannot lawfully be excluded or limited under applicable DIFC law.
12. Indemnification
You agree to indemnify, defend, and hold harmless SupplySustain, its affiliates, and their respective directors, officers, employees, agents, contractors, and representatives (the “Indemnified Parties”) against any and all claims, demands, actions, proceedings, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (i) your access to or use of the Platform; (ii) your breach of these Terms; (iii) any Content you submit; (iv) any User Transaction to which you are a party; (v) any act, omission, default, fraud, or negligence by you; (vi) any breach by you of applicable law or third-party rights; or (vii) any claim brought by another User or a third party against any Indemnified Party arising out of your conduct or your Content.
13. Suspension and Termination
13.1 By you.
You may terminate these Terms by closing your Account at any time using the in-Platform functionality (where available) or by written notice to us. Termination does not relieve you of any obligation that accrued before termination, including the obligation to pay any outstanding fees.
13.2 By us.
We may suspend, restrict, or terminate your access to the Platform, or terminate these Terms, at any time and at our sole discretion, with or without prior notice, including (without limitation) if: (i) you breach these Terms; (ii) we reasonably suspect fraud, illegality, abuse, or harmful conduct; (iii) you fail to pay any fee when due; (iv) any information you provided is found to be false or misleading; (v) we are required to do so by law, regulation, or order of a competent authority; or (vi) we discontinue the Platform or any feature of it.
13.3 Effect of termination.
On termination: (i) your right to access and use the Platform ceases immediately; (ii) any fees paid in advance are non-refundable except where mandatory applicable law requires otherwise; (iii) any provision of these Terms that by its nature is intended to survive termination (including without limitation clauses on intellectual property, content licence to SupplySustain, disclaimers, limitations of liability, indemnification, confidentiality, data, governing law, and dispute resolution) shall survive.
14. Modifications to These Terms
14.1 Right to modify.
We may amend these Terms from time to time. The current version of the Terms is always accessible on the Platform, with a clear version number and effective date.
14.2 Notice.
We will notify you of material amendments by email to your registered Account email address, by an in-Platform notice on next sign-in, or by another reasonable means. Non-material amendments (such as clarifications, corrections, or formatting changes) may be made without separate notice.
14.3 Acceptance of changes.
Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must stop using the Platform and close your Account before the effective date.
14.4 Your responsibility to review notices.
You are responsible for keeping your registered Account email address up to date and for reviewing any notice issued under this clause. We are not responsible for any failure on your part to receive or read any notice properly sent to your registered address.
15. Confidentiality
Information that is exchanged between Users on the Platform (including commercial terms, RFQ details, pricing, and quotations) may be commercially sensitive. You agree to treat such information as confidential, to use it only for the purposes of the relevant potential or actual User Transaction, and not to disclose it to any third party or use it for any other purpose without the prior written consent of the disclosing User. This clause does not apply to information that is publicly available other than as a result of a breach of these Terms.
16. Force Majeure
SupplySustain shall not be liable for any failure to perform, or delay in performing, any obligation under these Terms to the extent that such failure or delay is caused by any event beyond its reasonable control, including (without limitation) acts of God, natural disasters, pandemics, epidemics, government orders, war, terrorism, civil unrest, strikes, labour disputes, fires, floods, power or telecommunications outages, internet failures, third-party service disruptions, hosting failures, cyber-attacks, and any failure of equipment or systems.
17. Governing Law and Jurisdiction
17.1 Governing law.
These Terms and any dispute, claim, or matter arising out of or in connection with them (including any non-contractual matter) are governed by, and shall be construed in accordance with, the laws of the Dubai International Financial Centre (DIFC), without giving effect to any conflict-of-laws principles.
17.2 Exclusive jurisdiction.
The Courts of the Dubai International Financial Centre (the DIFC Courts) shall have exclusive jurisdiction to settle any dispute, claim, or matter (including any non-contractual matter) arising out of or in connection with these Terms. You and SupplySustain irrevocably submit to the exclusive jurisdiction of the DIFC Courts.
17.3 Injunctive relief.
Nothing in this clause prevents SupplySustain from seeking injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property, confidential information, or other proprietary rights.
18. General Provisions
18.1 Severability.
If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
18.2 No waiver.
No failure or delay by SupplySustain in exercising any right under these Terms shall constitute a waiver of that right. No single or partial exercise of any right shall preclude further exercise of that or any other right.
18.3 Assignment.
You may not assign, transfer, sub-contract, or otherwise dispose of any of your rights or obligations under these Terms without the prior written consent of SupplySustain. SupplySustain may freely assign or transfer its rights and obligations under these Terms, in whole or
18.4 No agency, partnership, or joint venture.
Nothing in these Terms creates any agency, partnership, joint venture, employer-employee, or fiduciary relationship between you and SupplySustain. Neither party has the authority to bind the other in any way.
18.5 Third-party rights.
A person who is not a party to these Terms has no right to enforce any provision of these Terms.
18.6 Entire agreement.
These Terms (together with any document incorporated by reference) contain the entire agreement between you and SupplySustain in respect of the Platform and supersede all prior or contemporaneous agreements, understandings, representations, or communications, whether written or oral.
18.7 Language.
These Terms are made in the English language. Any translation provided for convenience does not form part of the agreement. In the event of any inconsistency, the English version prevails.
18.8 Notices to you.
We may give notice to you by email to your registered Account email address, by an in-Platform notice, by post, or by any other reasonable means. Notices are deemed received on the day of sending (for email and in-Platform notices) or on the second business day after posting (for post).
19. Publicity and Marketing Permission
19.1 Permission to identify you as a User.
You agree that SupplySustain may identify you as a User of the Platform, and may use your company name, logo, brand, trade mark, and trade name (collectively, your “Marks”) for the limited marketing and communications purposes set out in this clause 19. This permission is granted automatically when you accept these Terms and does not require any further consent from you, subject to your right to withdraw it under clause 19.4.
19.2 Permitted uses
SupplySustain may use your Marks:
on the SupplySustain website (including in customer lists, “trusted by” sections, partner walls, and logo grids);
in marketing, sales, and promotional materials (including decks, brochures, presentations, one-pagers, emails, and digital advertisements);
in investor materials, fundraising decks, board reports, and partnership proposals;
in press releases, media communications, and announcements (including milestones, customer counts, and industry coverage);
in social media posts and online communications about the SupplySustain Network;
in product documentation, blog posts, and case studies, provided that any case study containing direct quotes from you or specific commercial data about your business will only be published with your separate written consent.
19.3 How we will use your Marks
SupplySustain will:
use your Marks only in their unaltered form, or in any updated form you provide via brand guidelines or written notice;
not modify, distort, or combine your Marks in any way that would reasonably damage your reputation;
not state or imply that you endorse, recommend, sponsor, or have any commercial relationship with SupplySustain beyond being a User of the Platform; and
not disclose any confidential commercial information about you (including RFQ details, pricing, quotation specifics, AVL contents, or counterparty identities) as part of any marketing use.
19.4 Withdrawal of permission.
You may withdraw the permission granted under this clause 19 at any time by sending a written notice to [email protected]. Within thirty (30) days of receiving your notice, SupplySustain will remove your Marks from all new marketing materials and from the SupplySustain website. Withdrawal does NOT affect: (i) any prior use of your Marks made in good faith before SupplySustain received your notice, including materials already published, printed, distributed, broadcast, or shared with investors, partners, or third parties; (ii) historical investor materials, board materials, or fundraising decks already in circulation; or (iii) materials in third-party archives, social media platforms, search engine caches, or other distributed media that are outside SupplySustain’s reasonable control.
19.5 No fee.
No fee or other compensation is payable by either party in connection with the rights granted under this clause 19.
19.6 Survival.
This clause 19 survives termination of your Account in respect of any use of your Marks made before such termination.
20. Contact
Notices to SupplySustain under these Terms should be sent to:
SupplySustain Innovation Ltd Unit IH-00-01-01-OF-01, Level 1 Innovation One Dubai International Financial Centre Dubai, United Arab Emirates Email: [email protected]
YOUR ACKNOWLEDGMENT.
SupplySustain Innovation Ltd Unit IH-00-01-01-OF-01, Level 1 Innovation One Dubai International Financial Centre Dubai, United Arab Emirates Email: [email protected]
that SupplySustain is a software platform (Portal) only and is NOT a financial services provider;
that SupplySustain is NOT a party to, and assumes NO responsibility for, any User Transaction or User conduct;
that you have been notified that SupplySustain processes Platform data for anonymised and aggregated benchmarks, reports, and analytics on the basis of its legitimate interests under Article 10(f) of the DP Law, as described in clause 9, and that you have the right to object to such processing;
that you have granted SupplySustain permission to use your company name and logo for the marketing and communications purposes described in clause 19; and
that these Terms are governed by DIFC law and subject to the exclusive jurisdiction of the DIFC Courts.