SupplySustain Innovation Ltd
A private company incorporated in the Dubai International Financial Centre · Registered No. 7471 · DIFC Commercial Licence CL7471
Operator
DIFC Registered No.
Contact
Version
Effective Date
You can accept or reject non-essential cookies the first time you visit our website, and you can change your choices at any time through the cookie settings link in the footer of every page. Strictly necessary cookies are required for the SupplySustain Network to work and cannot be switched off.
1. About This Cookie Policy
This Cookie Policy explains how SupplySustain Innovation Ltd (“SupplySustain”, “we”, “us”, or “our”) uses cookies and similar technologies on our website (supplysustain.com), our web and mobile applications, and the SupplySustain Network (the “Platform”).
This Policy should be read together with our Privacy Policy, which explains in more detail how we handle personal data, and our Terms and Conditions, which govern your use of the Platform.
2. What Are Cookies?
Cookies are small text files that a website places on your device (computer, phone, or tablet) when you visit. They help the site remember information about your visit — such as keeping you logged in, remembering your language, and understanding which features are most useful to you.
In this Policy, “cookies” also includes similar technologies — for example, local storage, pixels, tags, and software-development kits (SDKs) — that perform comparable functions on your device.
First-party vs. third-party. “First-party cookies” are placed directly by SupplySustain. “Third-party cookies” are placed by service providers that help us run, secure, or improve the Platform (for example, analytics or security providers).
3. Why We Use Cookies
We use cookies to:
- keep you signed in to your Account;
- keep the Platform secure and protect against fraud and abuse;
- remember your preferences (such as language and display settings);
- understand how the Platform is used, so we can improve it;
- measure the effectiveness of our own marketing — but only if you give us permission to use marketing cookies.
4. Types of Cookies We Use
The cookies we use fall into four categories:
Category
Category
Functional
Analytics
Marketing
What they do
Required for the Platform to work — for example, keeping you signed in, maintaining your session, and protecting against fraud.
Remember your preferences and choices, such as language, display settings, and the last page you visited.
Help us understand how Users interact with the Platform, which features are used most, and where we can improve.
Help us measure and improve our own marketing campaigns. We use marketing cookies only if you give us permission through the cookie banner.
Can you switch them off?
No — without them the Platform will not function properly.
Yes — but the Platform may not remember your preferences.
Yes — through our cookie settings.
Yes — through our cookie settings.
Where we rely on consent, you can withdraw it at any time without affecting the lawfulness of any processing carried out before withdrawal. See clause 12 for more on your rights.
5. Cookies We Set
The table below lists the main cookies and similar technologies we use, what they do, and roughly how long they last. We may update this list from time to time as the Platform evolves.
Cookie / technology
Session token (authentication)
CSRF token
Load-balancing cookie
Cookie-consent cookie
Language / UI preference
Analytics cookies (e.g. product analytics provider)
Marketing cookies (only if you opt in)
Type
Strictly necessary
Strictly necessary
Strictly necessary
Strictly necessary
Functional
Analytics
Marketing
Purpose
Keeps you signed in to your Account during a session.
Protects the Platform against cross-site request forgery attacks.
Routes your traffic to the right server so the Platform runs smoothly.
Remembers your cookie preferences so we do not show the banner again unnecessarily.
Remembers the language and display settings you have chosen.
Remembers your cookie preferences so we do not show the banner again unnecessarily.
Help us measure and improve our own marketing campaigns.
Duration
Session (deleted when you close the browser)
Session
Session
Up to 12 months
Up to 12 months
Up to 24 months (varies by provider)
Up to 12 months
If you would like an exact, up-to-date list of every cookie used on the Platform — including its specific name and provider — contact us at [email protected].
6. Third-Party Cookies
Some cookies on the Platform are set by trusted third parties that help us operate, secure, or improve the service. Categories of third-party providers include:
Cloud hosting and content-delivery providers— to deliver the Platform quickly and reliably.
Security and anti-fraud providers— to keep the Platform safe.
Product-analytics providers — to help us understand how Users interact with the Platform.
Customer-support providers — to power our in-app chat and ticketing.
Marketing and advertising platforms — used only if you give us permission through the cookie banner.
These third parties act only on our instructions and under contractual confidentiality and data-protection obligations. However, they may collect information about you when you use the Platform, in line with their own privacy policies. For full details on how a specific third-party provider uses cookies, please refer to that provider’s own privacy or cookie policy.
7. How to Manage Cookies
We use cookies and similar technologies to operate the Platform, remember your preferences, understand how the Platform is used, and improve your experience. A cookie is a small text file placed on your device when you visit a website.
7.1 Cookie banner.
The first time you visit our website, we show a cookie banner that lets you accept or reject non-essential cookies. You can choose between accepting all cookies, rejecting non-essential cookies, or customising your choices.
7.2 Cookie settings (anytime).
You can change your cookie choices at any time by clicking the “Cookie Settings” link in the footer of every page on our website. Your updated choices will take effect immediately.
7.3 Browser settings.
You can also manage or delete cookies through your browser settings. The steps differ by browser — see your browser’s help pages for instructions (Chrome, Safari, Firefox, Edge, and others all provide cookie controls).
7.4 If you switch off cookies.
You can switch off all non-essential cookies and still use most of the Platform. However, switching off strictly necessary cookies will prevent the Platform from working — for example, you may not be able to sign in or stay signed in. Switching off functional cookies means we will not remember your preferences. Switching off analytics cookies means we will have less information to improve the Platform.
8. Changes, Complaints, and Contact
8.1 Changes to this Policy.
We may update this Cookie Policy from time to time to reflect changes in our practices, technology, or applicable law. The current version is always available on our website with a version number and effective date. If we make material changes, we will notify you through the cookie banner or another reasonable means.
8.2 Complaints.
If you are not satisfied with how we use cookies or how we have handled a cookie-related request, please contact us first at [email protected]. You also have the right to lodge a complaint with the DIFC Commissioner of Data Protection ([email protected]).
8.3 Contact us.
For any questions about this Cookie Policy or your cookie choices, contact:
SupplySustain Innovation Ltd Unit IH-00-01-01-OF-01, Level 1 Innovation One Dubai International Financial Centre Dubai, United Arab Emirates Email: [email protected]